You have the right to return your ordered product within 30 days from the day you receive it, however, you must let us know before the return period has expired by submitting a request to us at [email protected] a valid reference to the original invoice or receipt must be provided.
Products shall be sent back within 30 days from the day you received your parcel. Return shipping charges shall be your responsibility. Shipping charges from our warehouse will not be refunded.
The product must be returned in the same condition as when it was received. Any returned product must be in its original container with all labels, protective stickers and packed with care. We reserve the right to impose a processing fee or refuse to accept a return which fails to comply with the foregoing instructions.
Any refund will be made to the source of original purchase.
Oda will not be held responsible in case of lost parcel in return.
Oda warrants that products sold through the website oda.co shall be free from manufacturing defects in material and workmanship when delivered to you (the “Product Warranty”). The Product Warranty is limited to 12 months from the date of delivery, and extends only to you as the product’s original purchaser. In the event Oda confirms a product is defective and falls under the terms of the Product Warranty set forth in these Terms, Oda agrees to, in its sole discretion, either repair the product, replace it with a functional equivalent product, or refund your purchase price. The foregoing shall be your sole and exclusive remedy for a defective product.
The Product Warranty does not cover and no remedy shall be owed by Oda for: (a) damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; (c) physical damage to the back cover; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product; (e) any damages due to shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than, or approved by, Oda; (g) any unit which has been altered or on which the serial number has been defaced, modified or removed; (h) normal wear and any periodic maintenance; (i) damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc); (l) damage due to connecting other than certified power plug; (m) damage due to liquid contamination; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; (p) product purchased as ex-demo, refurbished stock or second hand; (q) any aesthetic alterations due to normal usage or ageing. Spare parts delivered are considered separate products and shall not extend the initial 12-month warranty period for the original product, nor shall any intervening authorized repair.
As stated above, the Product Warranty does not apply to any product purchased other than through the Oda website.
We do not recommend you attempt to service the unit yourself as this will void the warranty.
If you believe your product is defective and covered by the product warranty, you must notify us promptly by submitting a message at [email protected], as soon as possible after you have discovered the defect, but in no case later than two months after discovering the defect.
You may not send an item for repair without contacting Oda first through.
Please provide us with your original order number, a detailed description of the issue and video or pictures showcasing the issue. We will email you further instructions on how to proceed. all products must be sent in original packaging and packed with care. If not, we reserve the right to impose a fee or refuse to accept the repair. Claims relating to products purchased from a reseller must be taken up with the reseller.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY ODA AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY STATUTORY WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIODS SET FORTH ABOVE. THIS EXCLUSION APPLIES EVEN IF THIS LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSES AND REGARDLESS OF WHETHER DAMAGES ARE SOUGHT FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR STRICT LIABILITY IN TORT OR UNDER ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.